SecureKey Concierge™ 


 "66% of Canadians forget their passwords for sites which they visit occasionally. Are you one of them? "1

Single sign-on solution

As a National Bank client, you’ll have access to over 80 Canadian government websites using your Online bank username and password.

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Don’t waste any more time trying to remember login information. Always gain access on the first attempt, thanks to our partnership with SecureKey Concierge.

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In few steps, login to government websites using your National Bank username and password. 

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Under no circumstances will National Bank share any personal or banking information with SecureKey or online government services.

SecureKey Concierge service and National Bank will prove helpful during tax season, or when applying for a mortgage, by facilitating access to your important informations:

  • Canada Revenue Agency profile
  • Fiscal information and revenue declarations (notice of assessment and T4)
  • Etc.

How does it work?2

Step 1

Visit a government website that offers the SecureKey service and select the option «Continue to Sign-In Partner».

My account Canada Revenu Agency

Step 2

Select the National Bank logo


Select sign-in partner

Step 3

Identify yourself using your online banking login information.


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Step 4

When using the service for the first time, you’ll be prompted to accept the general terms and conditions as well as the privacy statement. You’ll also be asked to give some personal information.

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Step 5

Call the number that appears on the screen to confirm your identity. You’ll receive an email with an access code to be used at your first login.  

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Step 6

Finally, access important personal information on government websites.

Welcome in your account Canada Revenu Agency, access to personal information

Frequently Asked Questions

What is SecureKey Concierge?

SecureKey is a convenient service that allows you to connect to different secure sites using your National Bank login information. You will no longer need to create new usernames and passwords for each of the different online services you want to connect to. Once the connection is established, you will be redirected to the secure site of your choice. As the login is done through National Bank, none of your personal information is shared with the partners and sites you visit.

The commercial service, SecureKey, performs its functions independently from National Bank, other financial and commercial institutions and the government.

What advantage is there in using SecureKey to connect to online services?

When you sign in to participating online services, you use your National Bank login information. You no longer have to create and manage new usernames and passwords.

Is it safe to use my bank login information to connect to online services?

Yes, as National Bank applies the same rigor in security when accessing an online service through SecureKey as when you access our online banking solutions.

How is my personal information protected?

Yes, as National Bank applies the same rigor in security when accessing an online service through SecureKey as when you access our online banking solutions.

Can I change my sign-in partner?

Yes, you can change your sign-in partner at any time. Simply follow the "Switch My Sign-In Partner" link, located at the top of the “Select Sign-In Partner" selection page. However, if you are using a new login partner, some government online services may ask you security questions to validate your identity.

Can I access different online services using only one sign-in partner?

Yes, you can use the same sign-in partner to access all online services that offer the SecureKey authentication option.  

Can I use more than one sign-in partner to connect to online services?

Although you only need one sign-in partner, in addition to National Bank, you can add as many sign-in partners as you would like. You can use the one of your choice to connect to the various online services.

Do I have to use SecureKey to access participating online services?

No, you do not need to use this authentication option. You can use your usual login information at any time to access online services. But thanks to SecureKey, you will no longer need to manage a multitude of usernames and passwords. The only login information you will need is National Bank’s, which you can use to connect to these different online services.

Who is SecureKey?

SecureKey Technologies is a company that offers a new generation authentication system. With it, users enjoy the simplicity and convenience of connecting securely with their existing login information.

To learn more about SecureKey Technologies, visit: SecureKey Concierge.


SecureKey Concierge™, SecureKey, the SecureKey logo,, and the SecureKey App Logo are registered trademarks, trademarks or service marks of SecureKey Technologies Inc.   
1 Source : Statistics from SecureKey official website
2The first time you sign in using SecureKey, you’ll be asked to accept the Terms and Conditions of Use, and the Privacy Notice. When you accept, the government site will open, and you’ll already be signed on.