Internet Banking Solutions

1 - Admission and Subscription

1.1 How do I sign up for Internet Banking Services?

Nothing could be easier!

On the logon page of Personal Internet banking Solutions, you will see the sentence "To apply now, click here". Click on it. You can also click "Apply now" in the middle section of the home page.

Follow the instructions.

Wait for confirmation on screen that you are enrolled.


1.2  How can I access Internet Banking Solutions?

To access your Internet Banking Solutions file, go to the National Bank home page. Click on "Open session" located in the left margin of the page followed by "Personal Internet Banking Solutions". You can also click on "Open session" located in the middle section of the home page. On the page that is displayed, simply enter the last 12 digits of your Client Card as well as your password and then click on "Continue". Your Internet Banking Solutions balance sheet will then be displayed on screen. You can also go directly to the access page for Internet Banking Solutions, and then enter your Client Card number and password.


1.3  I changed my Client Card. How can I access my Internet Banking Solutions file with my new card?

If you change your Client Card, we invite you to click on the "Your access card has changed. Click here." option located on the access page for Personal Internet Banking Solutions and fill in the informations required. When all the relevant information has been entered, you will be able to access your existing file.


1.4 Are Internet Banking Solutions also available for self-employed workers?

Yes. All Internet Banking Solutions functionalities are available to people who are self-employed.


2 - Required equipment

2.1 Can I use Internet Banking Solutions if I have a Macintosh computer?

Yes, you can do your banking online and enjoy all the benefits of our Internet Banking Solutions, whether you have a Macintosh or a PC.


2.2  Do I have to deal with a specific Internet service provider?

No. You can access our Internet Banking Services no matter who your ISP is.


2.3  Do you have any specifications for my Web browser?

It is IMPORTANT to have one of the following versions:



  • Safari, version 8 and higher

If you don't know whether your system meets these requirements, go to the section Browsers


3 - Banking operations - General

3.1 What banking transactions can I do with Internet Banking Solutions?

You can do the following transactions:

  • pay your bills on the day's date or a later date and program bills with fixed amounts to have them paid automatically
  • consult your bill payment history you made via Internet over the past 12 months
  • make funds transfers from one account to another on the day's date or a later date
  • make payments to another person with a National Bank account
  • consult the transactions posted to your account for the previous 90 days
  • export your banking transactions or National Bank MasterCard transactions to financial planning software (Quicken, Money, Makisoft)
    N.B.: Intuit Canada no longer supports Quicken 2000 and 2001
  • view bills or documents through epost, the electronic bill presentment service
  • check your MasterCard transactions as well as the actual balance of your card
  • National Bank Mutual Funds*:
  • Buy or sell fund units and make transfers between funds
  • Open a National Bank Mutual Fund account online
  • View your positions, your most recent transactions (90 days) and the breakdown of your funds
  • View fund prices, distributions and features

* Available in Quebec, Ontario and New Brunswick.

N.B.: Overdraft protection applies to the account to be debited for all transactions carried out via Internet Banking Solutions.


3.2  Can I find out the balance of my various accounts?

Your consolidated balance sheet is your gateway to Internet Banking Solutions. It contains the present balance for all the National Bank products in your portfolio (bank accounts, MasterCards, loans, Flex Lines and investments) as well as information from our subsidiaries National Bank Direct Brokerage, National Bank Financial and National Bank Trust*, if you wish.

*Products offered to individuals excluding group RRSPs, self-directed accounts and products managed in Trust, e.g.: the férique fund of the Ordre des ingénieurs.

If you pay a bill or transfer funds via Internet Banking Solutions, the amount is automatically debited from the relevant account. You always know exactly what your account balance is.


3.3 What other services are available via Internet Banking Solutions?

You can also do the following:

  • Order personal cheques
  • Submit a change of address
  • Apply for personal and mortgage loans
  • Buy investments and contribute to an RRSP
  • Send e-mail

3.4 Can I get help or advice if I need it?

Whatever page you're on, just click on Help for information on transactions, as well as advice that will help you take full advantage of Internet Banking Solutions. If the Help function does not answer your question, we invite you to contact one of our representatives at 1-888-4-TELNAT or (514) 394-5555 (options 5-7-2), between 6:00 a.m. and midnight, 7 days a week. They would be more than happy to assist you.


3.5 What do I have to do to be able to access my accounts via Internet Banking Solutions?

Nothing at all! With Internet Banking Solutions, you can access all your bank accounts, lines of credit, loans, deposits etc., as soon as you are enrolled.


3.6 Can I use the commands on my browser to navigate Internet Banking Solutions?

Yes. You can use the commands on your browser in complete security.


3.7  Why was I disconnected during my Internet Banking Solution session?

Online access is automatically terminated for security reasons in the following cases:

If you are logged on to Internet Banking Solutions but have not submitted a request for a period of 6 consecutive minutes. In this case, you will have to log on again to start a new session.


3.8 Can I consult my bill payment history?

Yes. You can obtain information on the payments you made via the Internet over the past 12 months. The last 90 days of bill payment history are displayed by default. With the search criteria, you can refine results by requesting all the bills paid for a given supplier over the past 12 months or for a given period of time.


3.9 My bank account was debited, but my fund account was not credited. Howis this possible?

This situation occurs when a new Fund account is created. The first credits should be posted within 24 to 48 hours. Don't worry, though; despite this time lag in the posting, the amounts are in facts transferred instantaneously.


3.10  I have an Active management or Index-Linked investment, but Multifund appears on my consolidated balance sheet. How is this possible?

These three types of investments, Active management, Index-Linked and Multifund, all appear under the Multifund heading on the consolidated balance sheet. They nervertheless retain their specific characteristics.


3.11 What does the following error message mean "Your request could not be completed, please click on "Continue" and start over on the consolidated balance sheet page"?

Just click on "Continue" and the situation should return to normal. however, if after clicking on "Continue", the problem is not resolved, close your session, wait 30 minutes and access your balance sheet again. Everything should be back to normal.


3.12  Why can't I view my funds on the balance sheet of the transaction site?

You can only view your funds on your balance sheet if you purchased them in a branch or via National Bank Mutual Funds. If you just purchased your funds, you can't immediately view them or execute trades via Internet. You will have to wait until our systems are updated which may take up to 7 days.

If you have an account with NBDB or National Bank Financial, you can view the total balance of your portfolio on the consolidated balance sheet. However, you can't view the details of your funds or execute trades.


4 - Banking operations - Password

4.1 Can I pick my own password?

Of course. Your password must be composed of 8 alphanumeric characters (some must be numbers and some must be letters).


4.2 How should I go about making up a password?

The challenge is to find a password that is easy for you to remember, but would be hard for anyone else to guess. Here are a few tips:

  • Put a few words together to make a sentence (e.g., Got1bird).
  • Change the spelling of the words (e.g., luvu4evr,12katz4U).
  • Take the first letter of each word in an expression or sentence that means something to you, along with a few digits ("I'm going on vacation on April 27" would become "Igovo427").
  • Use the first letter or part of the words in an expression, a song title or a proverb, along with a few digits ("e2bede2r" for "Early to bed, early to rise").

N.B.: Do not use the examples above for your password.

Don't choose a password based on personal information (first name, surname, name of your spouse or child, a birthdate, social insurance number, telephone number, dictionary word, dictionary word spelled backwards, name of a sports team, licence plate No., etc.). These may be easier to remember, but unfortunately they are also easier for hackers to figure out.


4.3  How do I change my password?

Go to the "Profile" section of the navigation bar at the top of your Internet Banking Solutions screen while you are logged on. You will be prompted to enter your new password twice.


4.4 What should I do if I forget my password?

If you have answered to the secret questions when you first created your password, we invite you to click on Forgot your password? from the logon page of Personal Internet banking solutions and to answer the questions. Your password will be revealed if your answers are correct. Or else, you will have to speak to a TelNat representative by calling 1-888-4-TELNAT or (514) 394-5555 (options 5-7-1).


4.5 Where do I go to create my secret questions?

Simply go to the navigation bar at the top of the Personal Internet Banking Solutions screen and click on Profile. Choose the "Secret questions" option. Do not reveal this information to anyone.


4.6 How do I enter the secret questions?

Using the drop-down menu, choose your personal secret questions. Type your answer to each question in the appropriate space and then click on Enter. You will immediatly receive confirmation that your secret questions have been entered.


4.7 Can I change my secret questions?

Of course! Just go back to the navigation bar at the top of the Personal Internet Banking Solutions screen and click on Profile. Change your secret questions and answers and then click on Modify. You will immediatly receive confirmation that your secret questions have been changed.


4.8  What are the advantages of entering the secret questions?

  • By entering your secret questions, you are totally independent. You won't need to call Telnat if you want to return to Personal Internet Banking Solutions.
  • The password you have chosen is permanent, unlike the one a representative gives you.
  • You can access Personal Internet Banking Solutions without changing your password.

5 - Banking operations - Bill payments

5.1 Can I add, remove or change bills on the list of bills I can pay via Internet Banking Solutions?

Yes, changes can be made online. Once you have logged on to Internet Banking Solutions, go to the Paymentsection and choose "Add a Bill" or "Modify a Bill" to change your profile. Follow the instructions and your list of bills will be instantly updated.


5.2 How do I register a bill to be paid via Internet Banking Solutions?

To register a bill for payment via Internet Banking Solutions, simply access your balance sheet and click on "Add a Bill" located in the left margin. A list of the most common suppliers will appear. If yours is not listed, click on "Search other suppliers" located at the bottom of the page. Enter the bill you want to pay and then click on "Search". The list of all bills which correspond to your entry will be displayed. Or else, you can click on a letter to obtain the list of suppliers whose names begin with that letter. Select the bill you require, enter the reference number in the appropriate box and click on "Submit". The bill will then be registered in your file.


5.3  What should I do if the bill I want to pay is not included in the list of bills payable via Internet Banking Solutions or if I have difficulties trying to register it?

If the bill you want to pay does not appear in the list presented, click on "Next Page" to determine whether the bill you want is located further down the list. If not, or if you have difficulties registering it, we invite you to contact one of our representatives, who would be happy to run the relevant checks. Our representatives can be reached at 1-888-4-TelNat or (514) 394-5555 (options 5-7-2) between 6:00 a.m. and midnight, 7 days a week.


5.4 How long does it take for my service provider to receive a payment?

A period of 24-72 hours (during business days) is required to process every bill payment. We therefore suggest that you take this timeframe into consideration when making your payments, to avoid any late payment fees you may be charged by your service provider.


5.5 When can I do my transactions via Internet Banking Solutions and how long does it take for them to be processed?

With Internet Banking Solutions, you can do your banking at any time of the day or night. Processing times are as follows:

  • all bill payments, fund transfers or transfers to another person made before 9:00 PM (Eastern time), Monday to Friday, are processed the same day
  • after 9:00 PM, the transaction is processed on the next business day
  • all transactions done on Saturdays, Sundays and bank holidays are processed on the next business day
  • post-dated transactions are processed early in the morning on the specified date

5.6  How do I obtain my confirmation number after making a payment or postdated payment?

When you register a postdated transaction via Internet Banking Solutions, you are immediately given a registration number. We suggest that you take the time to note this number as it is proof that the postdated transaction was indeed registered. What's more, you can always view, modify or cancel the transaction using the "Postdated" option located in the left margin of your balance sheet. On the day that the payment is scheduled to be made, you will receive confirmation of your transaction via e-mail. This confirmation notice will include the confirmation number of your transaction, which we advise you to keep in a safe place.


5.7 Can I request to stop a payment online?

You can make a stop payment request through our Internet Banking Solutions, you will find this option under the Online Applications tab in the Available Services section. This option is also available for mobile.


6 - Banking operations - Transfers to another person, between National Bank clients and Interac e-transfer

6.1 How do I obtain my confirmation number after making a funds transfer or postdated funds transfer?

When you register a postdated transaction via Internet Banking Solutions, you are immediately given a registration number. We suggest that you take the time to note this number as it is proof that the postdated transaction was indeed registered. What's more, you can always view, modify or cancel the transaction using the "Postdated" option located in the left margin of your balance sheet. On the day that the funds transfer is scheduled to be made, you will receive confirmation of your transaction via e-mail. This confirmation notice will include the confirmation number of your transaction, which we advise you to keep in a safe place.


6.2 an I transfer funds to an account at another financial institution through the "Transfer to another person" function?

Yes. The Interac e-transfer enables you to send funds to a person with a bank account at a participating Canadian financial institution.


6.3 What is the maximum amount (daily and weekly) that can be transferred via the "Transfer to another person" option?

The maximum amount that can be transferred will be indicated in the "Limit" section located at the bottom of the "Transfer to another person" screen while you are online.


6.4  In order to transfer funds via the "Transfer to another person" option, does the person receiving the funds need to be enrolled in Internet Banking Solutions?

No. The person receiving the funds does not need to be enrolled in Internet Banking Solutions or any online banking session.


6.5 Can you cancel a "Transfer to another person" transaction?

Transfer between National Bank customers

No. The National Bank will not cancel or modify any such transaction once it has been submitted. In fact, you will receive a series of warnings before the transaction is submitted.

Interac e-transfer

Interac e-transfer gives you the choice to cancel a transfer as long as the recipient has not yet claimed the funds. If you cancel a transfer, the funds will be redeposited into your account.


6.6 When making a "Transfer to another person", is the recipient advised of the transaction?

Transfer between National Bank customers

Yes, if you included the recipient's e-mail address as well as a message when providing information on the receiving account.

Interac e-transfer

The recipient of an Interac e-transfer automatically receives a notification by email and/or text message informing him that an Interac e-transfer has been received.


6.7  What information is required regarding the receiving account?

The information required for a transfer between National Bank clients is as follows:

  • First name and surname of the recipient
  • Bank account number
  • Branch transit number
  • E-mail address of the recipient if you want him/her to be notified of the deposit.

The information required for a Interac e-transfer is as follows:

First name and surname of the recipient

Email and/or cell phone number of the recipient


6.8 Is the maximum amount for a transfer to another person the same as the withdrawal limit at an automated banking machine (ABM)?

No. The maximum amount of the withdrawal limit is linked to your Client Card, which is not the same as the limit for a "Transfer to another person".


7 - Banking operations - Epost

7.1 What is epost?

Epostis a service which allows you to receive bills or other notices from many of your service providers through Internet Banking Solutions. This will simplify management of your personal affairs as you can consult, pay and save all these documents right in your Internet Banking Solutions file.


7.2 How do I subscribe to epost?

Nothing could be easier! Simply access your balance sheet on Internet Banking Solutions and click on the " Bills online epost" option located in the left margin. A page featuring an electronic registration form will be displayed. We invite you to read it carefully and then click on "Submit". You will then have subscribed to epost.


7.3 How do I register the service providers from whom I would like to receive bills via epost?

To register a service provider, access epost via Internet Banking Solutions by clicking on the "Bills online epost" option located in the left margin of your balance sheet. On the epost home page, which will then be displayed, simply click on the "Mailers" option and follow the steps indicated.


7.4 Can I receive a bill in another person's name (e.g. spouse, family member) through epost?

Epost delivers the mail online for Canada Post for bills and account statements, you must be the primary holder of an account with registered service providers in order to receive the required documents through epost


7.5 The home page of my epost file indicates that I have a new bill. However, I don't see any new bills in the "Inbox" section. What should I do?

The counter on the home page of your epost file indicates the number of bills which have not yet been viewed in detail (opened) and considers all such bills to be "new". We recommend you check that all bills filed in the "Filed" section have indeed been viewed. You have probably filed a bill that was not actually viewed in detail, and is therefore still shown as "new" by the counter on the home page.


7.6 How long can bills be saved in epost?

You can save your bills for a period of 16 months. After this period, they will be deleted automatically.


8 - Banking operations - Quicken

8.1 Once all my transactions are downloaded, should I click on "Accept All"?

No. It is better to accept them one by one because Quicken assigns categories to the previous transactions in your account history. This way you will avoid ending up with categories that do not correspond to the transactions.


8.2  Does Quicken recognize the data that will go into an existing data file by default?

No. Quicken will automatically open the data file used during the last work session. You have to open the appropriate data file before downloading new data from your account. Otherwise the system will not recognize your account and will ask you to create a new account in a particular data file.


8.3 Can I download several accounts at the same time?

No. You must download the data from one account at a time .


8.4  How many days does the transaction history cover?

You can consult the history of your most recent transactions going back 90 days for your bank accounts and 30 days for your MasterCard account.


8.5  Do I have to enter an opening balance when I download data?

No. Quicken will calculate your balance based on transactions downloaded and the last balance available.


8.6 Is it possible to download the same data twice?

In Quicken 2000 and higher, once the data is downloaded, Quicken automatically sorts the transactions by posting only new transactions and deletes those that already exist in the Quicken account. However, if you have entered the data manually, Quicken will recognize that the transactions are identical. You can then choose to either keep what you have entered or replace it with the new data.


8.7 Is it possible to download data from my personal accounts and my business accounts into the same data file?

Yes. However, you must download them separately into your data file.


8.8 Is it possible to download data from my personal MasterCard account and my corporate MasterCard account in the same data file?

Yes. However, you must download them separately in your data file.


8.9 Is it possible to download my data and that of my spouse into the same data file if we each have an account accessible via Internet Banking Solutions?

Yes. However, you have to download each list of transactions in Quicken separately.


8.10 Quicken does not automatically start after I click to export my data to it.

  1. Double click on the work station icon of your office;
  2. Click once on View then on Folder options;
  3. Choose the File Types tab;
  4. Select "Quicken OFX Data" from the drop-down menu;
  5. Click on Edit;
  6. Select Open and click on Edit;
  7. In Application used to perform action, type: C:\Program Files\Quicken\QW.EXE -X "%1";
  8. Click on OK.

8.11  After I downloaded my data to my Quicken data file, I returned to Internet Banking Solutions a few minutes later to perform other transactions and the identification page appeared. Why?

For security reasons, the Internet Banking Solutions session ends automatically after 6 minutes of inactivity.


8.12 Why do I see American banks instead of Canadian banks in the list of banks in Quicken?

You may have installed the American version of Quicken. Simply uninstall it and select the Canadian version when you re-install the program.


8.13 How can I modify my bank account number or MasterCard card number in Quicken?

  • In Quicken, click on Tools;
  • S elect the Account list option;
  • A new window will open, click once to make it dimmed;
  • Click on Edit at the top of the page;
  • A new window will open, type your new MasterCard card number or bank account number in the appropriate space;
  • Click on OK and close the window;
  • Your change has been successfully recorded.

8.14 Do I have to call my bank if I want to delete an account in Quicken?

No. You will see a message appear in a window asking you to call us when you remove an account, simply click on OK and your account will be removed from Quicken.


8.15 Are Quicken's financial services secure?

Quicken has its own encryption system to ensure the security of personal and confidential data of its customers. For more information see the site


8.16 In which type of Quicken account should I enter the transactions made in my line of credit?

Quicken recognizes a line of credit as a credit card account. To be able to download line of credit transactions correctly, identify the account as a Quicken credit card account.


9 - Banking operations - Cheque Imaging

9.1 What is Cheque Imaging?

The Cheque Imaging feature in Internet Banking Solutions allows you to view images of cheques cleared in your account since February 1, 2011.


9.2 How do I access cheque images?

First, make sure the cheque you are looking for was cleared after February 1, 2011.
You can access cheque images in two different ways:

  • From your transaction history: If the cheque image is accessible, it will automatically appear as a hyperlink in your transaction history.
  • Via the “Online applications” tab.

You will have to provide:

  • The number of the account on which the cheque was drawn
  • At least one of the following:
    • A date range
    • An amount range
    • The cheque number

Once displayed, the cheque image will remain accessible for five days after the date of your request in the “Recent requests” section. You can view cheque images in this section, or save them in your personal files, as many times as you want during this period.


9.3 What types of cheque images do I have access to?

You can easily view images of cheques cleared since February 1, 2011 in any Canadian or US currency account you hold at National Bank.

However, images of certified cheques are not available via Internet Banking Solutions.


9.4 Why do I see an exclamation mark under my trace results?

If an image is not available for a cheque (e.g., damaged cheque, illegible information), an exclamation mark will be displayed. Certain information on the cheque may still be available.


9.5 What software do I need to view my cheque images?

Adobe Reader is required to view your cheque images. You should also disable your pop-up blocker so you can open the cheque image file.

Consult the Support section for more information on technical requirements for using Internet Banking Solutions or to download Adobe Reader.


9.6 What should I do if the cheque image I need is not available via Internet Banking Solutions or if the cheque was cleared prior to February 1, 2011?

One of our representatives will be pleased to perform the necessary verifications. Simply call 1-888-4-TELNAT or 514-394-5555 between 6 a.m. and midnight, seven days a week.


10 - Banking Operations - Foreign Currencies

10.1 What is XpresspostTM certified shipping?

XpresspostTM certified shipping allows you to send important documents that require a signature from the recipient when the item is picked up. A delivery notice will be left for the recipient, telling him to pick up the package at the designated post office. The recipient must present the Delivery Notice and a valid government-issued photo ID and sign for the parcel to pick it up.


10.2 Is ordering currencies online safe?

Ordering foreign currencies via Internet Banking Solutions is safe provided that users adhere to the appropriate security measures. Moreover, your identity must always be validated when you pick up currencies.


10.3 What if I’m not there when Canada Post comes to my home?

A Delivery Notice will be left for you containing the following information:

  • The address of the postal outlet where the parcel is being kept and its business hours
  • How long you have to pick up your parcel

N.B. : No confidential information will appear on the card.


10.4 What is the maximum amount that can be ordered online?

The daily limit for online orders is $2,000 for home delivery or branch pick-up. The weekly combined limit (total weekly home delivery/branch pick-up orders) is $5,000.


10.5 What is the difference between transaction fees and delivery fees?

Transaction fees apply when you convert your Canadian dollars into a foreign currency. They are included in the amount that will be debited from your bank account. For more information, refer to Personal Banking Solutions.

Delivery fees apply when you opt for home delivery. They correspond to the fees billed for Canada Post XpresspostTM certified shipping and will be debited from your bank account separately from the banknote purchase transaction.


10.6 Can I cancel my order?

The transaction cannot be cancelled or modified once the order is submitted via Internet Banking Solutions.


10.7 What happens if I don’t have sufficient funds in my account when my currency order is debited?

When your account is debited, there must be sufficient funds to cover:

  • The total Canadian dollar equivalent of the amount you ordered in banknotes
  • The total amount of transaction and delivery fees

If the funds in your account are insufficient, the transaction will be cancelled at no charge. If you want to place another currency order, you may do so via Internet Banking Solutions.

Note that if you have overdraft protection, it applies for the authorized amount.


10.8 What happens if I don’t pick up my currency order in the allotted time?

  • Home delivery

After the 15-day pickup period indicated on the Canada Post delivery notice ends, the package will be returned to us and we will convert your order back into Canadian dollars at the day’s buy rate, which may result in a loss for you. Please note that delivery and transaction fees are non-refundable. New orders can be placed via Internet Banking Solutions or at a National Bank branch.

  • Branch pick-up

After the 10-business day pickup period has expired, we will convert your order back into Canadian dollars at the day’s buy rate, which may result in a loss for you. New orders can be placed via Internet Banking Solutions or at a National Bank branch.


10.9 What is involved in ordering foreign currencies via Internet Banking Solutions?

This feature allows you to order banknotes from a list of foreign currencies. You can also opt to have your order delivered to the branch of your choice or the closest postal outlet to your home via Canada Post XpresspostTM certified shipping. The following currencies are available to order online:

  • U.S. dollar (USD)
  • Euro (EUR)
  • British pound (GBP)
  • Swiss franc (CHF)
  • Mexican peso (MXN)
  • Japanese yen (JPY)
  • Chinese yuan (CNY)
  • Australian dollar (AUD)

N.B. : If your choice of currency is not on the list, you can go to a branch to place an order. You can also call TelNat at 1-888-4TELNAT to check the rates in effect for buying or selling currencies at our branches or foreign exchange offices.


11 -  Banking Operations - Ordering cheques

11.1 How do I order cheques?

You can find the online cheque order option by clicking on theOnline Applications tab. Simply click on Order personal cheques and complete the form. You can choose to have the cheques delivered to your home or your branch. This option is also available on mobile.


11.2 How much time should I expect for delivery?

The maximum delivery time is ten business days.


12 - Banking Operations - MasterCard

12.1 What transactions are possible from the MasterCard section?

You can consult your available balance and credit, the transactions you've carried out since your last statement as well as your previous statements of account epost mailbox if you used to receive them this way at this moment.

You can also pay your MasterCard account, export your MasterCard transactions to your financial planning software, increase your credit limit, transfer your balance to your National Bank MasterCard and upgrade your card.


12.2 Can I apply for a MasterCard credit card?

Yes, and very securely. Don't wait. Send your application today.


12.3 Can I apply for a credit limit increase online?

You can apply for your Mastercard limit increase throught our Internet Banking Solutions. Simply click on the Online Applications tab and you will find the Credit limit increaseoption in the Credit Cards section.