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Home > Our Organization > Complaint Settlement
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Complaint Settlement
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| Role of the National Bank Financial Group Mediation Department? |
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| The National Bank Financial Group Mediation Department is an impartial and independent resource. The Department serves retail and commercial-banking clients who have a problem that has not been resolved to their satisfaction at the branch level. The Department's advisors try to find innovative solutions to problems that are submitted to them and may suggest compromises to satisfy the parties involved. They also make recommendations to improve quality of service, and advise managers on how to resolve difficult situations. |
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| Who is the National Bank Financial Group Ombudsman for clients? |
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| Linda Monet is the Ombudsman at National Bank Financial Group. Over the course of her career, she has held a variety of positions in legal affairs and compliance. Ms. Monet joined National Bank Financial Group in 2000 and has since held positions related to securities, wealth management and personal banking. Ms. Monet is responsible for finding prompt, fair and impartial solutions to the problems submitted to her. |
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| Role of the National Bank Financial Group Ombudsman for clients |
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| Operating at a senior level within the Bank, the Ombudsman is assisted by specialists in every sector in order to find solutions. The Ombudsman acts impartially and independently in responding to complaints from clients. A fair and balanced approach is guaranteed. As an influential officer within the National Bank Group, the Ombudsman also makes recommendations for specific changes that would enable the Bank to meet the needs of its clients and the general public more effectively. |
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| Electronic Ombudsman Department Complaint Form |
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| If you wish to submit comments or make a complaint, please complete the Message to the Ombudsman Department form. Please note that you will have to identify yourself. |
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| Our Commitment: Customer Service |
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National Bank Financial Group is committed to offering outstanding service to its retail and business-banking clients. Your business and your relationship with us are very important to us. Your satisfaction is our goal.
If you have a comment, concern or complaint, please do not hesitate to submit it to us. We understand that you may occasionally have difficulties in your relationship with the National Bank Group and we encourage you to tell us about them. By doing so, you can help us to improve the quality of our service and ensure that we maintain our standard of service at all times.
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If you wish to submit comments or make a complaint, please complete form: |
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Legal notices - Confidentiality policies - ABCs of Security
© NATIONAL BANK OF CANADA. All rights reserved 2001.
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