Security and confidentiality are two extremely important considerations at the National Bank, particularly for Internet Financial Services. This will become more obvious to you as you take the time to read this section carefully. It deals with all matters directly or indirectly related to security!
A SERIOUS COMMITMENT BY THE NATIONAL BANK!
The National Bank has always paid special attention to protecting the personal information you entrust to it. To make sure that your rights are fully respected in this regard, we have developed, in cooperation with other financial institutions and the Canadian Bankers Association, a code of procedure for protecting the personal information of individuals.
In accordance with this code, which all our employees undertake to follow, your personal information is placed in your own personal file solely to enable us to properly manage the products and services you are using, to inform you about other products and services which might be of interest to you and to better meet your expectations. Only employees who need to access your personal file in their normal functions are cleared to consult it. To find out more about the National Bank's privacy protection code, click on Privacy code – Strictly between you and us.
The ongoing involvement of the Information Security group is further evidence that the National Bank places great importance on the confidentiality and integrity of your banking affairs. This group's mission is to:
COMPLETED TRANSACTION-CONFIDENTIALITY ASSURED!
Rest assured that all precautions have been taken to maintain the confidentiality of the information you transmit when doing your banking via Internet Financial Services.
First, the National Bank subscribes to the strictest security standards, as demonstrated by its choice of the 128-bit encryption system, the highest level currently available in North America. With this system, it is practically impossible to decode the data you exchange with us, and the confidentiality of your transactions is thus ensured.
For your part, you can take certain measures to increase security even more. To start with, you have to choose a password known only to you, and enter it each time you want to log on to do one or more transactions. We strongly recommend that you change your password at least once a month to minimize any chance of it being discovered. All you need to know to manage your password securely is explained in the section entitled A well-managed password is safer! (See below).
In fact, with the measures implemented by the National Bank and the preventive measures we recommend to you, using the Internet to carry out your banking transactions is as safe as going to the branch.
YOUR SHARE OF THE RESPONSIBILITY!
Our security standards are very high. However, the Internet itself and the computer software you use may also have an impact on the security of your transactions. That is why you should take the necessary measures to maintain a high level of security when you do your banking with Internet Financial Services.
For example, it is in your interest to become familiar with your Internet browser and identify the security level it offers you. Also pay attention to the messages which your software and computer may give you when you surf the Internet.
Install a personal firewall
It is highly recommended that you install personal firewall software on your computer, especially if you use a high-speed Internet connection. This type of software gives you additional protection to prevent unauthorized individuals from taking remote control of your station or from accessing your confidential data without your knowledge.
Here is a site which offers information on this topic:
A WELL-MANAGED PASSWORD IS SAFER!
The password is your simplest and most effective way to control access to your confidential information. Managing your password well maximizes your security. Here are the main areas you must pay attention to in managing your password:
Choice of password
Avoid choosing a password based on personal information (name, surname, names of your spouse or children, date of birth, social insurance number, telephone number, a word in the dictionary, a word in the dictionary spelled backwards, name of a sports team, registration number, etc.). Although easier to memorize, such a password is more likely to be discovered by hackers.
Keep in mind that your password is like the key to your house: you must take all the necessary precautions to prevent it from falling into someone else's hands.
Changing your password
When you change your password, please keep the following tips in mind:
In case you forget!
To access Internet Financial Services and benefit from all the security required for your banking transactions, you MUST have one of the following browser versions:
For more detailed information about 128-bit encryption, consult the FAQ section. Find out whether your browser meets the security criteria by going directly to Test your browser, where you can download a 128-bit browser if necessary.
THE WHOLE TRUTH ABOUT COOKIES!
A cookie is a feature that enables a browser to store information provided by the user and save it in a small text file on the hard disk. This information may be used later to simplify your navigation through Internet Financial Services. Please note that with Internet Financial Services no personal information is saved without your consent. Moreover, the information contained in cookies is intended solely to facilitate management of your work session. It is never transmitted to legal or other entities or permanently saved, as it is deleted as soon as you terminate your session.
Several sites offer information on this topic, including:
Please note that these sites are not endorsed by the National Bank and that the Bank assumes no responsibility as to their contents.
SOME MORE DOS AND DONT'S
Additional information is available in the Security section.